Shipping policy
SHIPPING POLICY
Last Updated: July 7, 2026
Welcome to ACE
Thank you for choosing ACE – Aeromia Coffee Emporium.
Every ACE product is crafted with care and produced specifically for you once your order has been placed. This made-to-order approach allows us to reduce waste while delivering premium-quality aviation-inspired apparel, accessories, and lifestyle products.
Please read our Shipping Policy before placing your order.
Order Processing
Once your order has been placed and payment has been successfully received, your order enters our production queue.
Because many of our products are custom-made, production generally takes 2–5 business days before your order is shipped.
Production times may be longer during:
- Public holidays
- Peak shopping seasons
- Product launches
- Limited edition releases
Shipping Times
Estimated delivery times begin after production has been completed.
Typical delivery estimates are:
| Destination | Estimated Delivery |
|---|---|
| South Africa | 5–10 business days |
| United States | 3–7 business days |
| Canada | 5–10 business days |
| Europe | 5–10 business days |
| Australia & New Zealand | 5–12 business days |
| Rest of the World | 7–20 business days |
Delivery estimates are provided as a guide only and are not guaranteed.
Order Confirmation
After placing your order you will receive:
- Order Confirmation Email
- Production Confirmation (where applicable)
- Shipping Confirmation
- Tracking Number (when available)
Tracking Your Order
Once your order has shipped, you'll receive an email containing your tracking number.
Tracking updates are provided directly by the shipping carrier and may take 24–48 hours before becoming active.
Shipping Partners
ACE works with trusted production and logistics partners to manufacture and deliver your order.
The final delivery may be completed by different courier companies depending on your destination.
Depending on your location, your parcel may be delivered:
- directly to your address;
- to a local post office;
- to a parcel locker; or
- to another designated collection point used by the local carrier.
Shipping Costs
Shipping charges are calculated during checkout based on:
- destination;
- product type;
- package weight;
- shipping method selected.
Additional shipping charges may apply for remote or difficult-to-service locations.
Multiple Packages
Some orders containing multiple products may arrive in separate shipments.
This happens because products may be manufactured at different facilities or packaged separately.
If your order arrives in more than one package, don't worry—the remaining items are still on their way.
Address Accuracy
Please ensure that your shipping information is accurate before completing your purchase.
This includes:
- Recipient name
- Street address
- Apartment or unit number
- Postal/ZIP code
- Phone number
- Email address
ACE cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.
Order Changes
If you need to change your shipping address or other order details, please contact us immediately at:
We will do our best to assist you.
Once production has started or your order has been shipped, changes may no longer be possible.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
ACE has no control over customs processing times or fees.
Delivery Delays
While we work hard to ensure prompt delivery, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Customs inspections
- Airline or courier delays
- Public holidays
- Industrial action
- Supply chain disruptions
- High shipping volumes
We appreciate your patience should any of these situations arise.
Lost Packages
If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us within 30 days of the estimated delivery date.
We'll investigate the shipment with our shipping partners and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
Damaged Deliveries
If your package arrives damaged, please contact us within 30 days of delivery.
Please include:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A brief description of the damage
We'll review your claim and work to resolve it as quickly as possible.
Shipping Restrictions
Some products may not be available for shipping to every country due to carrier restrictions, import regulations, or local laws.
If we are unable to fulfil your order, we will contact you and arrange an appropriate solution or refund.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
ACE – Aeromia Coffee Emporium
📧 Email: ops@aceaeromia.com